Refund Questions
What is your return window?
Please contact us within 14 days of delivery to request a return.
What condition must returns meet?
Items must be unused, unburned, and returned in their original packaging.
Can used candles be returned?
Due to hygiene considerations, burned or used candles cannot be refunded.
How are refunds issued?
Once received and approved, your refund returns to the original payment method.
What if my candle arrives damaged?
If your candle arrives damaged, send photos within 48 hours for assistance.